Shipping policy

Last updated: October 5, 2026

Where we ship

Ondalma currently ships to addresses within the United States.

Shipping cost

Shipping is free on every order. There are no hidden fees, and no customs or import charges for US deliveries.

Processing and tracking

• After you place your order you'll receive an order confirmation email.
• When your order ships, we'll email you a tracking number so you can follow your package until it arrives.
• Your order may arrive in more than one package. If so, you'll get tracking for each one.
• Can't find your tracking email? Check your spam folder or visit our Track your order page.

Delivery estimates

Estimated delivery times are shown at checkout and in your shipping confirmation email. Carrier delays caused by weather, holidays or high volume can happen; if your tracking hasn't updated for a while, contact us and we'll look into it.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only if the order hasn't shipped yet. We aren't responsible for packages delivered to an incorrect address entered at checkout, but we'll always do our best to help.

Lost or missing packages

• If your tracking shows delivered but you can't find the package, check around your property, with neighbors and your building's mailroom, then contact us within 7 days of the delivery date. We'll open a case with the carrier.
• If your package is lost in transit, we'll send a replacement or issue a full refund.

Questions

Email us at support@ondalma.store with your order number and we'll help.